Policies and agreements

This notice is prepared under Article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK") and the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Obligation to Inform, for personal data processed through the linq.so and dev.linq.so websites (the "Site").

1. Data controller

Your personal data is processed by [COMPANY LEGAL NAME] ("LINQ" or the "Company") as the data controller.

Address

[Full address, District / City]

MERSIS

[MERSIS number]

Email

hello@linq.so

KEP

[KEP (registered email) address]

2. Personal data processed, purposes and legal bases

We do not request special categories of personal data (health, beliefs, biometric data, etc.) through the Site. Please do not write such information in the form or chat fields.

3. Method of collection

Your personal data is collected electronically, wholly or partly by automated means, through the forms on the Site, the AI assistant chat window, and cookies / browser storage technologies.

4. Recipients

• Hosting provider: [Hosting provider name and server country] — for the server service on which the Site and its data are stored.
• Artificial intelligence providers: Google (Gemini), OpenAI, Anthropic (Claude) and DeepSeek — only the content of chat messages, to generate a reply. Your email address is not sent to these providers.
• Authorized public bodies and judicial authorities: to fulfil legal obligations and on request.
• Legal and financial advisors: to the extent necessary to establish, exercise or protect a right.

Transfers are made in accordance with Articles 8 and 9 of the KVKK.

5. Retention periods

• Contact form records: 2 years after the request is concluded; if a contract is concluded, the periods under the relevant commercial legislation (e.g. 10 years under Article 82 of the Turkish Commercial Code No. 6102).
• AI assistant chat records: 1 year after the last message.
• Rate-limiting records: at most 24 hours.
• Session cookie: until the browser session ends.

Data whose retention period has expired is deleted, destroyed or anonymized.

6. Your rights (KVKK Art. 11)

By contacting our Company you may:

• learn whether your personal data is processed,
• request information if it has been processed,
• learn the purpose of processing and whether it is used in line with that purpose,
• know the third parties to whom it is transferred in Türkiye or abroad,
• request correction if it is incomplete or inaccurate,
• request erasure or destruction under Article 7 of the KVKK,
• request that correction, erasure and destruction be notified to the third parties to whom the data was transferred,
• object to a result that arises against you from analysis exclusively by automated systems,
• claim compensation if you suffer damage because of unlawful processing.

7. How to apply

You may submit your requests under the Communiqué on the Procedures and Principles of Applications to the Data Controller by any of the following means:

• By a wet-signed petition, in person or through a notary: [Full address, District / City]
• By registered electronic mail (KEP): [KEP (registered email) address]
• With a secure electronic signature or mobile signature, or from the email address you previously gave us and that is registered in our system: hello@linq.so

Your application must include your full name, Turkish ID number (for foreigners, nationality and passport / ID number), address for notification, email and phone number if any, and the subject of your request. Applications are concluded free of charge within 30 days at the latest, depending on their nature. If the process requires a separate cost, the fee in the tariff set by the Personal Data Protection Board may be charged. If your application is rejected, the answer is insufficient, or no answer is given in time, you may file a complaint with the Personal Data Protection Board under Article 14 of the KVKK.

At LINQ we care about your privacy. This policy explains in plain language how your data is handled when you visit the Site, fill in the contact form or talk to the AI assistant. For legal details, the Privacy Notice (KVKK) prevails.

1. Scope

This policy applies to the linq.so and dev.linq.so websites. For the QR menu, loyalty and campaign services that businesses publish through the LINQ application (app.linq.so), the relevant business is the data controller for end-user (guest) data and LINQ is, as a rule, the data processor. Data processing in those services is governed by the service agreement with the business and that business's own privacy notice.

2. Information we collect

• Information you give us: in the contact form your full name, email, phone, business name and message; in the AI assistant your email address and messages.
• Information collected automatically: for security, a session identifier and an irreversible hash of your IP address; the hosting provider's server access logs (IP, date/time, browser information).

The Site does not use advertising, remarketing or third-party analytics tools. If this changes, this policy will be updated and, where required, your consent will be obtained beforehand.

3. How we use information

• To reply to your demo, quote and information requests,
• To answer your questions through the AI assistant and keep the support history,
• To keep the Site secure and prevent spam and abuse.

We do not sell or rent your data and we do not share it with third parties for marketing. We do not send you commercial electronic messages (campaign emails, SMS, etc.) under Law No. 6563 without your explicit consent.

4. About the AI assistant

Assistant replies are generated automatically by sending your messages to artificial intelligence providers (Google Gemini, OpenAI, Anthropic Claude, DeepSeek). Replies may be wrong or incomplete and are not a binding offer or commitment. Your email address is not sent to the providers. Please do not write personal, financial or sensitive information in the chat. Chats are stored on our server encrypted with AES-256-GCM.

5. Security

To protect your data we apply technical and organizational measures such as encrypted communication over HTTPS, encrypted storage, access authorization, CSRF protection and rate limiting. No internet transmission is completely risk-free. If we become aware of a data breach, the Board and the persons concerned are notified under Article 12 of the KVKK.

6. Children's privacy

The Site is aimed at businesses. We do not knowingly collect personal data from anyone under 18.

7. Your rights and contact

You can exercise your rights to access, correct and request deletion of your data through the application methods. For questions: hello@linq.so

8. Changes

This policy may be updated when needed. The current version is always published on this page together with the date of the last update.

This policy informs you about the cookies and similar technologies used on the Site, in line with the KVKK and the Personal Data Protection Authority's Guide on Cookie Practices.

1. What is a cookie?

Cookies are small text files that the website you visit saves in your browser. Similarly, the browser's local storage (localStorage) allows a site to keep some information on your device.

2. Cookies and technologies we use

The Site does not use analytics, advertising, targeting or social media cookies.

3. Third-party resources

Fonts on the Site are loaded from Google Fonts and some images from Unsplash. When these resources load, your browser sends your IP address to the relevant provider's servers as a technical requirement. These providers do not set cookies through the Site.

4. Legal basis

The cookies and technologies we use are strictly necessary for the Site to work securely and for the service you request (the chat) to be provided. They are therefore used without explicit consent under KVKK Art. 5/2-c and 5/2-f. If analytics or marketing cookies are used in the future, they will be enabled only with your explicit consent through a cookie preference panel.

5. How can you manage cookies?

You can change your functional cookie preference at any time from the "Manage cookies" link at the bottom of the pages. You can also view, delete or block cookies and local storage data from your browser's settings. If you block strictly necessary cookies, the contact form and the AI assistant may not work.

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

The messages you write to the AI assistant are sent to artificial intelligence providers whose servers are located outside Türkiye (mainly in the United States and the People's Republic of China) so that a reply can be generated. The providers, in order, are:

• Google LLC (Gemini)
• OpenAI, L.L.C. (ChatGPT / OpenAI API)
• Anthropic, PBC (Claude)
• DeepSeek (Hangzhou DeepSeek Artificial Intelligence Co., Ltd.)

The assistant tries these providers in a fixed order; a message is usually sent only to the first provider that responds.

Data transferred

Only the content of your chat messages and the site information needed to generate a reply are transferred. Your email address, IP address and identity details are not transferred.

Legal basis

This transfer is carried out under Article 9 of the KVKK, as amended by Law No. 7499, and the Regulation on the Procedures and Principles Regarding the Transfer of Personal Data Abroad. Because the Board has issued no adequacy decision for the destination countries, the transfer relies on appropriate safeguards if a standard contract has been signed with the provider and notified to the Board; otherwise it relies on the explicit consent you give before starting the chat (KVKK Art. 9/6-a).

Explicit consent statement

"So that I can use the AI assistant, I give my explicit consent to the messages I write being transferred to the artificial intelligence providers abroad named above in order to generate a reply, having been informed that the destination country may not offer protection equivalent to that in Türkiye and that I may not be able to exercise my data subject rights there."

Explicit consent is obtained through the checkbox before the "Start chat" button in the AI assistant. If you do not consent you cannot use the assistant, but this does not prevent you from using the other parts of the Site or the contact form. You can withdraw your consent at any time through the application methods. Withdrawal does not affect the lawfulness of transfers made up to that date.

By visiting or using the Site you are deemed to have accepted the terms below. If you do not accept the terms, please do not use the Site.

1. Parties and scope

The Site is operated by [COMPANY LEGAL NAME] ([Full address, District / City]; [Tax office / Tax number]). These terms cover only the promotional linq.so and dev.linq.so websites. Use of the LINQ software services (QR menu, loyalty, admin panel) is subject to a separate service agreement with the business.

2. Nature of the information

Plan, price and feature information on the Site is for general information and is not a binding offer. Final prices and terms are set in the written quote and agreement you receive. The Company reserves the right to change Site content without prior notice.

3. AI assistant

Replies produced by the AI assistant are generated automatically and may contain wrong, incomplete or outdated information. They are not a commitment, offer or legal or financial advice on behalf of the Company. You may not use the assistant for unlawful or harmful purposes or to abuse the system.

4. User obligations

• To share correct information that belongs to you in forms,
• Not to share information on behalf of someone else or someone else's personal data without permission,
• Not to perform actions that endanger the security of the Site (automated data collection, sending excessive requests, uploading malicious code, attempting unauthorized access).

5. Intellectual property

The brand, logo, design, text, software and other content on the Site belong to the Company or its licensors and are protected under the Turkish Law on Intellectual and Artistic Works No. 5846 and the Industrial Property Law No. 6769. They may not be copied, reproduced or used commercially without prior written permission. Third-party images and illustrations (e.g. Unsplash) are subject to their own license terms.

6. Third-party links

The Company is not responsible for the content or privacy practices of third-party links on the Site.

7. Limitation of liability

The Site is provided "as is". The Company does not guarantee that the Site will work without interruption or errors. To the extent permitted by law, it cannot be held liable for indirect damages arising from use of, or inability to use, the Site. This provision does not cover the Company's intent and gross negligence. Your rights under the Consumer Protection Law No. 6502 are reserved.

8. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Türkiye. The Courts and Enforcement Offices of [City] have jurisdiction over disputes. Users who are consumers keep their right to apply to Consumer Arbitration Committees and Consumer Courts.

9. Contact

[COMPANY LEGAL NAME] · [Full address, District / City] · hello@linq.so

This agreement is formed between [COMPANY LEGAL NAME] ("LINQ" or the "Company") and the business that creates an account on app.linq.so (the "Customer") when the account is created or a paid plan is activated.

1. Scope of the service

LINQ provides QR menus, a loyalty program (points, rewards, badges), campaigns, waiter and cashier screens and reporting as cloud software. The scope depends on the plan chosen and is described on the pricing page.

2. Account and security

• The Customer provides accurate and current information when registering.
• The Customer is responsible for keeping the password confidential and for activity under the account.
• If unauthorized use is suspected, the Customer informs the Company without delay at hello@linq.so.

3. Free trial

New accounts get a 14-day free trial with no card required. If no paid plan is chosen by the end of the trial, the account may be restricted; data is kept for the period in section 9.

4. Fees and payment

• Fees are published on the pricing page and charged in advance for monthly or yearly periods. Yearly payment receives the stated discount.
• Unless stated otherwise, fees are in US dollars and exclude taxes; applicable taxes are added as required by law.
• The Company may change prices. Changes are notified at least 30 days before the end of the current period and apply from the next period.
• If payment fails, the Company may suspend the service after notifying the Customer.

5. Renewal and cancellation

The subscription renews for the same period unless cancelled. The Customer can cancel at any time in the panel or by email; cancellation takes effect at the end of the current period. See the Cancellation and Refund Policy.

6. Customer data

Content the Customer uploads, such as menus, products, prices, images and campaigns, belongs to the Customer. The Customer grants the Company a licence to host, process and display it solely to provide the service. For personal data of the Customer's own customers, the Customer is the data controller and the Company is the data processor; processing follows the Privacy Notice (KVKK) and Privacy Policy. The Customer confirms it collects such data lawfully and gives the required notices.

7. Acceptable use

The Customer uses the service in line with the Acceptable Use Policy.

8. Service level and support

The Company aims to provide the service with reasonable care and without interruption, but planned maintenance, third-party infrastructure issues or force majeure may cause downtime. Support is provided at hello@linq.so; priority support may apply to Pro and higher plans.

9. Termination and data

The agreement ends on cancellation or on termination by the Company for breach. After it ends, the Customer has 30 days to export data from the panel; after that, data is deleted or anonymized, subject to legal retention duties.

10. Limitation of liability

To the extent permitted by law, the Company's total liability under this agreement is limited to the fees the Customer paid in the 12 months before the event. The Company is not liable for lost profits, reputational loss or indirect damages. Intent and gross negligence are reserved.

11. Changes

The Company may update this agreement. Material changes are notified in advance by email or in the panel; continued use means acceptance of the current text.

12. Governing law and jurisdiction

This agreement is governed by the laws of the Republic of Türkiye. The Courts and Enforcement Offices of [City] have jurisdiction over disputes.

This text is prepared under the Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation for persons who buy a paid plan as a consumer. Customers buying on behalf of a business for commercial purposes are not consumers; the Subscription and Service Agreement applies to them.

1. Seller

Name

[COMPANY LEGAL NAME]

Address

[Full address, District / City]

MERSIS

[MERSIS number]

Tax

[Tax office / Tax number]

Email

hello@linq.so

Phone

+90 540 100 2345

2. Service covered

The subject is access, for monthly or yearly periods under the chosen plan, to the QR menu, loyalty and campaign software on app.linq.so. Key characteristics, plan features and prices are on the pricing page. Performance starts immediately and electronically once payment is completed.

3. Price and payment

The total price, including taxes, is shown before you confirm the order. Payment is made in advance by the methods offered at checkout. The subscription renews each period unless cancelled; the renewal price and date are shown at checkout.

4. Right of withdrawal

Consumers have a 14-day right of withdrawal without giving reasons. However, under Article 15 of the Regulation, the right cannot be used for services performed immediately in electronic form and for services whose performance began with the consumer's approval before the withdrawal period ended. Your approval at checkout starts performance immediately and covers the information that the right of withdrawal is lost. In cases outside this exception, send the withdrawal notice to hello@linq.so; the price is refunded within 14 days.

5. Complaints and disputes

Consumers may send complaints to the Seller using the details above. For disputes, within the announced monetary limits, the Consumer Arbitration Committees and Consumer Courts at the place of residence or of the transaction have jurisdiction.

6. Confirmation

Before ordering, the buyer confirms having read this pre-information and approving it electronically.

1. Free trial

No fee is charged during the 14-day trial. You do not need to do anything to end it; nothing is charged unless you move to a paid plan.

2. Cancelling your subscription

You can cancel at any time in your panel or by writing to hello@linq.so. Cancellation takes effect at the end of the current period and you keep using the service until then. You are not charged for the next period.

3. Refunds

• Monthly plans: No partial refunds for a period that has started.
• Yearly plans: If you request it in writing within 14 days after the first yearly payment, the unused period may be refunded. Later renewals are not refunded, so cancel before renewal.
• Incorrect or duplicate charges: The extra amount is refunded within 14 days of being identified.
• Consumers: Your statutory rights remain; see the Distance Sales Pre-Information.

4. How refunds are made

Refunds go back to the original payment method and depend on the payment provider's processing times. It may take a few business days to show in your bank.

5. Closing your account

After cancellation you have 30 days to export your data; afterwards data is deleted as described in the Subscription and Service Agreement.

This policy sets the rules for using the service on app.linq.so safely and fairly.

1. Prohibited uses

• Publishing content that is unlawful, contrary to public order or morals, misleading, hateful or violent,
• Infringing third parties' intellectual property, personality or data protection rights,
• Creating fake points, rewards or campaigns, or manipulating or abusing the loyalty system,
• Sending commercial electronic messages to customers without their consent,
• Weakening the security or performance of the service (unauthorized access, scanning, excessive requests, malicious code, reverse engineering),
• Transferring or selling the account or access to third parties without permission.

2. Content responsibility

The Customer is responsible for the accuracy of menus, images, product information, allergen declarations and campaign terms, and for their compliance with law, including food, consumer and advertising rules.

3. In case of violation

When a violation is found, the Company may remove content, temporarily suspend the account or terminate the agreement, giving prior notice where possible. Report violations to hello@linq.so.